A Memo to All D&B Employees
Dave & Busters
To: All Employees
From: Bob (Night Manager)
Memo: Concerning Your Concern for Our Customers
I know everyone on the staff has been pretty upset that so many people have been coming out the last few weeks for the “Eat, Drink & Play” combo, but I can’t tell you this to you enough; those people want to be here. Really. I promise.
I think everyone just needs to take a breath and do their jobs as best they can.
On the same note, let’s all just stop putting such sad tales into the suggestion box. You all don’t have to go through our books like I do. I get to see the disgusting profits for this New York City branch pile up. Be happy that you don’t have my job at least.
These are grown adults essentially buying “tokens” to play ski-ball. What is wrong in their lives? I want to ask, but like all employees here, I signed a contract saying I will NOT pry into personal lives.
Also, don’t cry while you are out on the floor, it makes people concerned. If you need to cry, please do it in the break room. Additional breaks will be given in the coming weeks to accommodate this.
You are probably so worked up because you ask yourselves questions like, “How can they let people do this to themselves?” “Book a private table to eat honey glazed chicken, drink blue moon and then play air hockey? My God.” But that is what these people want to do. As a society we have to be accepting of people’s faults. We can’t hate on the alcoholics or sex addicts in this world, much like you shouldn’t hate those finance guys that spend Sunday nights here. Think of yourselves as nurses, it makes it easier.
Last night seemed to be a breaking point. Three employees quit, and I’d like to address that. That guy who had been saving up his D&B points for the past two years, his name is Earl. He wanted to do that. He wanted to get that inflatable chair from the prize center. He did, I know, I know. I promise, he did. He’s going to use it and tell people the story of saving up his points. Don’t worry so much you guys. I’m sure you all have things going on in your lives, worry about that stuff.
Its not the best time, but I need to inform you about our new VIP customer status and lounge. Special cards will be given out to our “highest rollers.” No longer can you refer to them in the lounge as the “jumpers,” they need to be treated with lots of “respect.” They get 10% off all fried appetizers. A private place to put their belongings while they game, and a windbreaker. I know what you are thinking. And Yes they will see this card as privilege.
I didn’t come up with the VIP program. I’m just doing my job, just like you all are doing your jobs.
And remember, if you think you suffer from PTSD please talk to our corporate counselors, it’s free and it helps.
Let’s all have a great week. Or at least, pretend we are while we’re on the floor.
